Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Please note that customized or personalized bags cannot be returned or refunded unless the product arrives damaged or defective.

Refunds

Once we receive your returned item, we will inspect it and notify you about the status of your refund. If your return is approved, your refund will be processed and the amount will be credited back to your original method of payment.

Refunds may take 5–10 business days to appear in your account depending on your payment provider.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Return Shipping

Customers are responsible for paying the shipping costs for returning items unless the product arrives damaged or incorrect.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product so we can assist you.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us through our contact page.